Blank pages in IE & no print dialog

I ran into a weird issue with a client the other day. Internet Explorer was displaying blank pages for many sites, including Windows Update. Also, the print dialog window would not come up in any application (File –> Print).
It took awhile to figure out what the issue was, but thanks to Google and some brainstorming for the right keywords to search for, I was able to resolve the issue.

I first tried to reinstall Service Pack 2 for XP, but that didn’t fix the problem to my surprise.

I then looked more into the problem, trying to figure out why some web sites would display fine, while others were showing up as blank pages. I finally discovered a pattern that sites who heavily relied on JavaScript and ActiveX were the ones that weren’t working, while sites that used plain old HTML/CSS were working alright.

So I think started to think of keywords that describe the issue I was having. Using a combination of blank pages, ie, and windows update, I was able to track down a few sites and USENET postings that talked about similar problems. However, none of those solutions worked for me.

Finally, I tracked down a post on a forum about someone who reinstalled Windows Script 5.6 and that fixed this exact issue. I quickly downloaded Windows Script 5.6 and installed it. After a reboot, both issues were resolved. I could now visit sites like Windows Update with no issues and the print dialog window was now appearing.

11 thoughts on “Blank pages in IE & no print dialog”

  1. Thank you so much for sharing! After hours of trial and error I happened upon your post and wholla! Everything is working great.

  2. Wow !! I had problems with my slow running computer after installing McAfee security upgrades. I removed the McAffee and a few other programs I used but started having problems like this. After fighting with this for 4 months and trying to explain this probem, countless patches, updates, de-installs and re-installs I found this help .. tried it and now my computer works like new. Thank you for your efforts and sharing .. sure made my day.

  3. WOW thank you ***SO MUCH***. I have been strugging in vain for days trying to figure out how to fix my computer and you got it. Don’t know what I would have done had I not stumbled on your answer posted here!!!! All of my email and web pages had suddenly blanked out on me, apparently this scripting software had somehow gotten erased by an overzealous spyware protection program. THANK YOU THANK YOU THANK YOU.

  4. A friend has had a problem with there Internet explorer. it is a brand new computer running vista so i think it is IE 6.
    The problem is every so often a new window will open titled in the task bar and in task manager as blank page when clicking on to the window it is all white no address bar just a scroll bar it also covers up the task bar causing you to have to end the process via task manager. i havent been able to find anything on google that describes the problem and totally running a blank myself.

  5. I was going nuts for a few days with Blank pages on about 1/2 of the websites, updates, “log on” until I found this info. on Windows Script 5.6 now everything is working again. Thanks much
    Dennis

  6. Thanks so much for posting this solution. Been thinking about this for days and never would have figure this out!

  7. I have used this several times and it works. I see lots of forums where people are told to do a million things when downloading the windows script solves a lot of problems, not just blank pages, but access to windows updates, downloading java, secure sites, etc. It has worked for me in the past. I wish this came up higher in the google pages, as I was going mad looking for this page in particular as I knew I had found the solution before but just couldn’t remember. I’ve bookmarked it now!
    Thanks.

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