Back in May, I bought a brand new Macbook. I absolutely love this laptop. It does everything I want in a computer, plus more. I do not plan on leaving OS X anytime soon.
However, I am absolutely fed up with quality control at Apple, at least on the original Macbook’s.
This is a list of repairs I have had done on my Macbook:
- Repair #1 (July) – Superdrive had issues reading some CD’s and DVD’s (computer will literally freeze when reading a disk that has the slightest hint of a scratch). Superdrive replaced.
- Repair #2 (September) – Superdrive stopped recognizing blank DVD’s (would just spit them out). Superdrive replaced.
- Repair #3 (November 11th) – Called Apple because the Superdrive again stopped recognizing blank DVD’s. They sent me a box and I shipped back the laptop. They replace the Superdrive and the logic board.
- Repair #4 (November 17th) – Receive laptop back and a very nice surprise (outside that the Superdrive finally works): despite having a Black 2.0GHz Core Duo Macbook, I get my Black Macbook back with a white 1.8 GHz Core Duo logic board. You could even see the white ports on the left side of the Black Macbook. Called Apple, they vowed to launch an internal investigation (I got repeated “I’m so sorry” comments from the Apple rep I talked to), arranged me going down to the Salem store for an overnight replacement of the motherboard. I dropped off the laptop yesterday (the 21st) after the parts arrived.
So today (November 22nd) I picked up my laptop from the Salem store, making it my 3rd trip to the Salem store since Saturday (30-40 minute drive each way). Boot it up at the store, I see it has a 2.0 GHz processor again and no white ports where showing on the left side. Success right?
I get to my parents house and boot it up for real use. It can’t see the wireless access point, which is strange. I get my parent’s white Macbook and it has full signal strength along with several other networks in range. Yet my Macbook doesn’t show any wireless networks in range.
I go upstairs and sit right next to the wireless router. One bar barely shows up on the signal strength meter for the wireless.
I am almost certain there is either a defective Airport Card on this laptop or the card is disconnected.
Repair #5 on the horizon?
I am going to call Apple tomorrow on Thanksgiving (of all days) and calmly (at first) describe the newest issue and see what they have for ideas.
I am then going to demand a replacement laptop. I am absolutely fed up with the issues my Macbook has had. No laptop should be on its fourth Superdrive in six months, had two motherboard replacements (although that was just due to sheer stupidity on the repair depot’s part), and now have wireless issues. The quality control has been horrendous, although every Apple support rep I have talked to has been extremely kind and obviously on their end trying their best. Yet the actual people who work on my laptop continue to screw up.
Wish me luck. I don’t even care if I get a new Core 2 Duo Macbook or just a Core Duo Macbook. I just want a completely different machine. No person should go through this much to enjoy their computer.