Power back on

Power was turned on at my condo about 3 hours ago. The condo is slowly heating back up, we just hit 60 degrees (it was just below 50 at its low point). We had to throw out all of our food earlier today and once we had power back, did a trip to the local grocery store to get the essentials from the next few days.

According to PSNH, about 173,000 are still without power (after a peak of nearly 400,000 just 2 days ago).

Speaking of which, my winners/losers in the media for their coverage of the ice storm and its aftermath.

Winners:

  • PSNH (local power company) – I had decided a few weeks ago to follow PSNH’s twitter account. It seemed like it was only used occasionally for press releases, but they were my power company so why not follow them? Turns out, they used their twitter account non-stop the past few days, passing along any updates that they had in outage reports and in a few cases, actual outage information. For those of us who’s only contact with the outside world was our phones for awhile, this was invaluable. They were remarkably candid as well, clearly admitting that the damage was unlike anything they had seen, that they had manpower shortages, and the limits of their resources. The person(s) using the account were very personal, replying to many people’s questions. Perfect use of twitter and a company understanding the web.
  • Union Leader (local newspaper) – I hate their politics and their web site is really bad design wise, reminding me of the late 90s (that is not a good thing). But I have to hand it to them, they had a fantastic blog (that is a link to today’s blog) on their web site that they posted frequent updates to from towns around the state as soon as they got the information. Their staff really stepped up to the plate and delivered. There web site by Friday afternoon and Saturday morning had links to other stories, such as how safe is your food in the refrigerator without power and so on. Along with PSNH’s twitter account, nearly all of my information came from them.

The Loser:

  • WMUR (local TV station) – Most of Friday morning in the aftermath of the ice storm, they were completely off the air (and as far as I can tell, there is still no explanation on their site saying why this occurred). Not a good start for what is essentially only TV station in NH. Not much of an improvement afterward though. Their web site hardly ever had fresh content, with no storm blog that was constantly updated as tidbits made their way in. It was common to read 5-8 hour old stories on their web site with little town specific information, unlike the Union Leader which seemed to have updates from towns across NH every hour or two at times! No live video or audio feed on their site either! Combined with a very confusing and cluttered web site (go into storm mode, with only storm related info on the page, get rid of the rest of the crap), it is clear they don’t get that this is the 21st century!

2 thoughts on “Power back on”

  1. From what I gathered from following your twitter account I live just up the hill from you.

    /me waves at her neighbor.

    We lucked out and had power for the entire storm, though there were moments where I was concerned we were going to lose it… but I did pay attention to the media coverage and I have to second your opinion on WMUR’s coverage…

    I’m kinda left wondering, WTF happened?

    Their coverage of other natural disaster events… The flooding that’s happened in the past few years, the tornado this summer… in general I had thought was pretty stellar considering that from what I understand, their hands are pretty tightly bound in regards to their web presence by their parent company… but they really stunk it up this time around.

  2. I know, usually WMUR does a lot better job with their “disaster” coverage. The coverage of the floods and the tornado this past summer was fantastic. This storm? A mess is putting it kindly. Wonder if they had budget cuts or something…

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