A tale of good support

I have been doing customer support in the IT field since I was 17-years-old and since I was 12 if you count family, relatives, and friends. I used to work for a company that is famous its customer support and I am currently working for a company that has the best customer support team in […]

Reaction to today's Apple WWDC conference

My thoughts on the Apple announcements today at WWDC: Macbook upgrades: makes complete sense to make the 13″ models full Pro models. Lower pricing always helps. Love the fact that you can get 8 GB of RAM in these babys now along with a backlit keyboard even in the 13″ model. 7 hour battery is […]