A couple of months ago I moved from my previously role leading the enterprise customer support and sales engineering teams at Dyn to the product team. It’s been an exciting change that I have relished, learning new things every day as I try to get up to speed on the inter workings of our technologies, teams, etc. However it has exposed a glaring hole I have never been good at: being organized.
In my prior customer support and sales engineering roles, I had good tracking systems that I could easily follow. For support, it was the ticketing queue. For sales engineering, it was Salesforce. I could easily see the state of the tickets I owned, the opportunities I was involved with, their status, etc. The past couple of years years when I was the leader of the team s and not in the day-to-day roles, I lived by my email, calendar, the metrics I watched, and the simple to-do apps I used.
With my move to product, this has changed. Now I’m in charge of very important and complex initiatives that have deadlines, and many moving parts. I have to do a lot of research, planning, and brainstorming. There are a lot of different systems, tickets, people etc. that I have to keep track of on a daily basis. It has quickly become apparent that my old workflows for keeping track of what I need to get done sorely needed to be updated.
I’ve settled on Omnifocus for the past month and so far it’s worked well, although I have a long ways to go to getting my workflow nailed down. Which is probably the beauty of Omnifocus: it’s ability to be very flexible for your workflows. It’s also it’s curse: it takes awhile to setup.
In the next couple of months, I hope to share a bit more about my workflows and the different tools I will be employing to get more done in a less stressful and more successful manner. I also hope to share thoughts I have as a newcomer to the product management world.